Foodtree Nursery Order Form 2021
The best times to plant are either at the start of the dormant season (mid-November to early December) when the ground is still relatively warm and dry, or at the end (the second half of March and the first part of April) when the ground is beginning to warm after the winter. Providing trees are well watered at the time of planting, bare rooted planting of apples and most nut species can continue further into April and even into early May. During the period December through till early March planting-out is possible but should be avoided during times when the ground is either frozen or waterlogged. Planting during wet ground conditions leads to soil compaction, which can adversely affect tree growth for many years. If ground conditions are not favorable for planting, trees can be stored in an unheated but frost-free shed until conditions improve; provided the trees are still dormant and the roots are kept moist, trees can be stored for up to several months. Alternatively, trees can temporarily lined-out into a prepared bed (or an unused part of the vegetable garden) then planted into their final position when ground conditions improve.
Popular items often may sell out well in advance of the season. We recommend ordering these items as early as possible, ideally during the autumn. Please note, we cannot take orders by phone. The procedure is for the customer to email their wish list, then for us to confirm availability, price and delivery cost (if delivery is required). Once a customer confirms an order by email, we will reserve the items. For orders not being collected or delivered with 2 weeks, wee require a 50 percent deposit (full payment where the order value is under €200) to firm up the order. Where full payment does not reach us within 14 days, we reserve the right to re-allocate the stock to other customers. In the event of order cancellations, provided the stock can be resold we will refund any payment made, minus a handling charge of 25%
Please note that trees that are supplied to us from wholesalers outside of Ireland do not always reach us until the end of February (and occasionally later). Ground and weather conditions permitting, trees that we propagate or grow on at the nursery can be supplied before Christmas. Despatch for overseas stock will normally take place from late February onwards, in chronological order based on when payment for the order was received. For orders placed after the main delivery season begins, please allow a lead time of 2 weeks. Normally the bare rooted delivery season ends around the second week of April but may be continued at our discretion after discussion with the customer.
Tree Quality and Customer Guarantee
Customer satisfaction is important to us. Trees are inspected at the point of lifting and again at the point of packing. Should some delivered item not live up to expectation, we will normally replace or refund without question. In the case of bulk sales (anything over a few dozen of any one item), nursery policy is to supply a small number of extra plants/trees free of charge.
The best way to get in touch is by email. Except at particularly busy times, replies will normally be within one working day. If you have not heard back from us within three working days, please send a reminder! Owing to the sheer volume of phone calls we generally DO NOT return voicemail messages, except where these concern orders ready for dispatch or already in transit. However, we endeavor to reply to all text messages.